Dizzywood Help

Have a question about Dizzywood? Check here first to see if your question has been answered. If you don’t see what you’re looking for, please submit your question using our Contact Us page.

How do I create an account to play in Dizzywood?

To sign up for Dizzywood, please follow these steps:

  1. Go to www.dizzywood.com
  2. Click the blue “Play Now” button on the right-hand side of the page
  3. This brings you to our login page. Click the “Join Dizzywood for Free!” button
  4. Go get a parent, and read the Dizzywood Privacy Policy and Terms of Use with them
  5. Choose a Username, Password (make sure it matches up on both lines), and whether you want to be a girl or boy character
  6. Have your parent enter his or her email address, then press the blue “Send Activation!” button
  7. Look for an activation email from Dizzywood (remember to look in your junk or spam folder too)
  8. Click the activation link in the email, which is the very first link in that email (it’s blue!)
  9. This will take you to our welcome web page
  10. Click “Play Now!”
  11. Type in your Username and Password
  12. Click the blue “Log In” button and you’re ready to go!

I need help activating my account.

In order to chat in Dizzywood, your account needs to be activated. To do this, a parent needs to click on the activation link in your “Dizzywood Account Activation” email. It’s the link near the top that says “Click here to activate this Dizzywood account.” If the link isn’t working, try copying and pasting it into your web browser. If you have not received your activation email, please contact us by clicking the “Report a problem” link on the lower right corner of the page, and we will resend it to you.

I can’t complete the registration steps and I really want to play in Dizzywood!

If you’re having trouble completing the registration process, please make sure you’ve done the following:

  1. Look closely to see you’ve checked all of the boxes to accept our Privacy Policy and Terms of Service.
  2. Make sure the username you have chosen does not contain a real name, your location, your age or bad word, and that it is at least 4 characters long.
  3. Double check your password is at least 6 characters long, and contains a letter AND a number. Also, make sure it matches up when you re-type it the second time!
  4. Verify that your email address is valid and that both lines are identical when you re-type it.
  5. Don’t forget to choose whether you want to be a boy or girl character.

Also, here are a couple of things you can do to ensure our email gets to your inbox:

  1. Check your junk or spam folder for “Dizzywood Account Activation”
  2. Add “account-activation@dizzywood.com” to your “approved sender,” “address book” or “whitelist”

My password doesn’t seem to be working. Or I may have forgotten my password, doh!

First, check to see if you may have accidentally hit the Caps Lock button. Because your password is case-sensitive, it will not work, so just take a second look to see if that may be the “case”!

If you’ve forgotten your password, you can easily create a new one. Just follow these steps:

  1. Go to www.dizzywood.com
  2. Click the blue “Play Now” button on the right-hand side of the page
  3. On the login screen on the right, click the blue “I forgot my password” button
  4. You will see a blue message box, which will ask you to enter your username and your parent’s email address
  5. An email will be sent to this address with a link to create a new password
  6. Click on the website address in the email
  7. Choose and confirm a new password
  8. Refresh, or close and reopen your web browser
  9. Enter your username and new password and you’ll be ready to play!

Can I change my Dizzywood username?

It’s not currently possible to change your Dizzywood username after you’ve registered. You can, however, create another account with a different username.

How can I find out about stuff in Dizzywood?

  1. To keep up with the latest Dizzywood news, you can visit the Explorer’s Journal. There you will find plenty of tips and tricks to help you through the game, and lots of info on special new places and features that will be coming out soon. You can also ask, answer, or read comments on what your fellow Dizzies have accomplished. Everyone is always eager to help out each other. Check it out at: http://www.dizzywood.com/blog/explorers/
  2. The Dizzywood Guide is also a helpful resource for learning all about Dizzywood. Find out everything you need to know about Dizzywood at: http://www.dizzywood.com/guide/
  3. You’ll find that Dizzywood citizens love to help each other. Try asking another player for help…you might even make a new friend!

Help! I can’t log into Dizzywood!

There are a few reasons you may have trouble logging into Dizzywood:

  • The Dizzywood servers might be down for maintenance. If this is the case, you should see a page with Chanjo that says Dizzywood is currently undergoing maintenance. We should have the site back up in a short time, so keep checking back!
  • Sometimes when you haven’t moved in awhile, your Dizzywood character gets stuck in our system and when you try to log in again, you’ll receive the message “This user may already be logged in. Please try again in 5 minutes.” Don’t worry! After a few minutes, our system should fix itself and you’ll be able to return to Dizzywood.
  • When a lot of people are visiting the site, sometimes it takes a little longer for things to load. Try waiting a few minutes. If Dizzywood does not appear after 5 minutes or so, please let us know.
  • You may have a firewall installed on your computer that doesn’t allow you to access Dizzywood. You will need to allow outbound traffic to remote port 9340 in addition to “whitelisting” dizzywood.com. Please ask a parent for help in adjusting these settings on your firewall!

When I try to log in, I get the message “This user may already be logged in. Please try again in 5 minutes.”

Sometimes when you haven’t moved in awhile, your Dizzywood character gets stuck in our system and when you try to log in again, you’ll receive the message “This user may already be logged in. Please try again in 5 minutes.” Don’t worry! After a few minutes, our system should fix itself and you’ll be able to return to Dizzywood.

Why can’t I see or play Dizzywood?

If you are having trouble seeing things on your screen, you might need to do one of the following:

  1. Try downloading the latest Flash Player, which is available here: http://www.adobe.com/products/flashplayer/
  2. You can also check to see if you have JavaScript enabled on your computer. Instructions on how to enable JavaScript on different browsers can be found here: http://www.google.com/support/bin/answer.py?answer=23852/
  3. Can you try setting your screen resolution higher?Please follow these steps for PC:
    • Right mouse click on your desktop
    • Choose “Properties”
    • Choose “Settings”
    • Select a higher resolution, for example: 1680×1050

    Please follow these steps for Mac:

    • Click the Apple button in the top left corner of your screen
    • Choose “System Preferences”
    • Choose the “Displays” icon
    • Select a higher resolution, for example: 1680×1050
  4. Finally, can you try clearing your cache on your web browser? Instructions on how to do that for Internet Explorer and Firefox can be found here: http://www.google.com/support/bin/answer.py?answer=497/

Please check with a parent before downloading applications and changing settings on the computer!

What if I forgot my username?

If you can’t remember your username, please email customer service from the email address that was used to register the account. We can then look up your username and send that to you, so you can continue to play Dizzywood!

How do I log out?

To log out of Dizzywood, all you have to do is hit the yellow “Sign Out” button in the upper right-hand corner of your screen. See you next time!

What should I do if someone is bothering me?

If another user is bothering you, you can choose to block them by clicking on their username in the Who’s Here list. Select the button that says “Block.” Once you block a user, they will no longer be able to talk, or bother you.

Why does my chat get blocked?

You may be temporarily blocked from chatting on Dizzywood. It’s possible that you may have forgotten about Dizzywood’s Code of Conduct:

I pledge to treat others with the same respect in Dizzywood as I would in real life. I will not use bad language or act inappropriately. I will not use Dizzywood as a dating or hookup site. I will not bully other kids or participate in activities that unfairly exclude any players. I will not share my personal information or request it from others. I will report anything that makes me feel uncomfortable to my parents and the moderators at Dizzywood. I will not use any third-party programs or other methods to cheat while playing. Most of all, I promise to have fun, use my imagination, and welcome new adventures!

Or you might have also broken one of these rules:

  • No swearing
  • No name calling
  • No fighting or bullying
  • No giving out or asking for personal information
  • No dating
  • No advertising
  • No flooding or spamming
  • No cheating

Sometimes our chat blockers make mistakes too! If this happens to you, don’t worry. You’re not in trouble and your chat will return shortly. We are very committed to making our site a safe and fun place, so thank you for your help in following these rules!

What do I do when someone in Dizzywood is breaking the rules?

As good citizens of Dizzywood, we appreciate your help in letting us know if someone is breaking the rules. Here are a few things you can do.

  1. If another user is bothering you, you can choose to block them by clicking on their username in the Who’s Here list. Select the button that says “Block.” Once you block a user, they will no longer be able to talk, or bother you.
  2. Click on the red whistle located near the bottom left corner next to the chat box. Remember that falsely reporting another player could result in a temporary, or even permanent, ban from the site.
  3. You can also click on the red link in the lower right hand corner of the page and “Report a problem.”

How do I become a Gold Explorer?

We’re excited to have you join us as a Gold Explorer! To upgrade your account, please follow these steps:

  1. Begin by clicking on the following link to take you to the Dizzywood membership page: https://secure.dizzywood.com/subscribe/begin
  2. Make sure that you have a parent with you, because you won’t be able to upgrade to Gold without their permission and credit card information!
  3. After you and your parents have decided which membership plan is right for you, click on the related box and continue by entering your credit card information. Don’t forget to enter your “Verification Value” which is usually a 3 digit number located on the back of a credit card.
  4. After you’ve filled out all the correct information, double check everything to make sure it’s correct and click the “Purchase” button towards the bottom of the page.
  5. You should now be all set to log in as a Gold Explorer!

What are my payment options?

We currently have the credit card options of Visa, Mastercard, Discover and American Express. We are always working on updating our payment options.

I do not live in the United States! Can I still buy a membership?

Yes! You should be able to purchase a Dizzywood membership outside of the US, but you will be charged in US Dollars. You may be subject to an exchange fee, depending on your credit card company.

Why are you charging for membership to Dizzywood?

To provide all the cool new features that we put a lot of hard work into, we are offering users the opportunity to become Gold Explorers.

Can I continue to play Dizzywood for free?

Yes! You can still play Dizzywood for free, but a Gold membership may be necessary to use certain items or features.

How can I cancel the automatic renewal on my subscription?

Dizzywood memberships are set up to automatically renew so you can enjoy uninterrupted service. To cancel the automatic renewal for your membership, please visit this link:

https://secure.dizzywood.com/subscribe/manage/cancel

You’ll be asked to provide your Dizzywood login information and press the blue continue button. Then confirm the information and click “Cancel Subscription.” Once this is done, your subscription will not be automatically renewed and membership features will no longer be available once your subscription has expired.

I bought a Silver membership, but would like to upgrade to a Gold membership, how can I do that?

  1. Start by visiting: https://secure.dizzywood.com/subscribe/begin/
  2. Choose the Gold membership plan you would like to have
  3. Log in to the membership page by entering the username and password of the account you would like to have upgraded
  4. Fill out the appropriate billing information, and you should be all set!

Upon successful purchase of the Gold membership, your Silver membership will be cancelled automatically. Any time remaining on the Silver membership will then be applied to the Gold membership and the difference in price will be charged to your credit card.

What happens if my Gold membership expires?

As a member of Dizzywood, you’ll get access to lots of cool member-only items, but you’ll need to continue your membership in order to keep them. Items gained during your membership period will not be erased, but your access to them will be locked. Should you renew your subscription, you will be able to use these features again!

What are the symbols next to items in my backpack?

You may see certain symbols next to items in your backpack. These symbols are there to let you know what membership these are for.

Smiley Face=Beta Item (can be used forever!)

Gold Key=Gold Explorer Item (can be used while your membership is active)

Silver Key=Silver Explorer Item (can be used while your membership is active)

No Image Next to Item=Free Item (can always be used)

If you see a Silver or Gold Key next to an item, but are not able to use it when you click on it, this means that your membership has expired and you will need to upgrade or renew it in order to use these features.

Because we value all of our users, we always want to make sure that we can continue to make new areas, powers, and features to keep Dizzywood a fun place to explore! Users that are not Silver or Gold Explorers can still do lots of fun activities on Dizzywood, so you’ll still be able to chat and explore with everyone just like before. Dizzywood will continue to be a free site for everyone, while also offering the opportunity for users to become Silver or Gold Explorers if they’d like access to special stuff!

What is a Beta membership?

If you signed up for Dizzywood before February 1, 2009, you’re one of our special “Beta” players. Beta players are early explorers to Dizzywood, who got to experience the world during its early development.

What are Beta items?

Anything you got in Dizzywood before February 1, 2009 is yours to keep for free, as a special thank you for being a Beta player! These items will have a yellow “smiley face” next to them in your backpack. They will stay in your backpack and you will be able to use them every time you log into Dizzywood.

Certain items gained after this date will require a Gold membership in order to use them. No items will be removed from your backpack, but depending on your level of membership, you may not be able to use them.

I would like to be refunded for my membership.

We want you to be completely satisfied with Dizzywood. If you’re not, you can cancel your membership within 30 days of your order and we’ll give you a full refund. Please contact customer_service@dizzywood.com to do so.

Play now and start your adventure!

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2 Comments »

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  1. i cant seem to get stuff what i bought for my house, please help

  2. What do boys mean when they say ” are you free”? whaat is hmph


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